Your voucher is normally issued 48 hours before the pick-up time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Please inform the car rental company straight away if your rental car gets damaged. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. All rights reserved. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Wisecars does not own any physical locations or offices. Dear Sara,Thank you for contacting us! You will have to leave a deposit for the fuel. Wisecars is an online vehicle rental broker. In such circumstances, we will cancel your booking with no liability whatsoever. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars will inform the complaint submitter on how to proceed if needed. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Dear Paul,Thank you for contacting us! They may be needed if you wish to make a claim. If not, you will need to purchase the cover at the car rental company counter. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Your voucher will clearly state the address of your vehicle supplier. Trustindex ltal hitelestve. If you have already provided us with your flight details, the car rental company will be able to track your flight. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Some of this include complete insurance and others do not include it at all. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Verification can help ensure real people write reviews about real companies. In most locations, the minimum renting age is 21 years. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. It is a huge scam. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Alternatively, just sign in or register using your Google or Facebook account. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Their cancellation policy is flexible and their customer support seemed quick and very helpful. 6 The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Manage bookings effortlessly. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. There might be differences based on offers. Amendments can only be made up to 48 hours before the pick-up time. If additional information is required, the process may be extended for another 28 calendar days. When picking up the car, every driver must present their licence. All rights reserved. Wisecars is not liable for services or bookings not fulfilled due to force majeure. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Yes. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. So you can bag the best deal with total flexibility to change your plans if you need to. Wisecars is an independent travel broker who does not represent any particular car rental company. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. To improve our service and website, we may use small data files known as Cookies. We do not delete personal data on the request of a third party. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Mr. Mateusz. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. they are untrustworthy. Seamless booking experience and great price compared to all other websites. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. All cancellations outside of the aforementioned timeframes will not be refunded. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Date of experience: 07 February 2023. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. I read other reviews from this company after this had happened and that is a common . If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. However, you will not be entitled to a refund if: Please check if you provided the correct email address. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Dear Allan,Thank you for sharing your customer service experience with us! Powered by, We use cookies to give you the best experience. All this experience and expertise is aimed to ensure you get the best experience. Please make sure you return the vehicle to the same rental company from which you collected it. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Please note that all additional drivers must also show a valid driving licence at pick-up. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Your voucher is normally issued 48 hours before the pick-up time. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. If additional information is required, the process may be extended for another 28 calendar days. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Wisecars Protection Package ensures that you are protected should anything go wrong. ago Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars does not store credit card details. It is entirely up to the Car Rental Company whether they decide to do so or not. Any additional charges will need to be paid at the rental counter in the local currency. Cancellation Protection can be purchased only at the time of booking and is not refundable. In that case, the special cancellation terms are presented during booking. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed.