Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. The Portal does not respond to web browsers' Do Not Track signals. Were located at 311 Aresenal Street, Watertown MA 02472. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Improve your quality program performance with expert, end-to-end support. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Please click OK to continue your session. Deliver quality care more easily with support that lets you focus on your patients. Why is the athenaPatient app only available to patients of specific customers right now? We will say "yes" unless a law requires us to share that information. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). When you click the. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Note: This page should only be . Get expert help improving clinical and administrative workflows and your organizations overall performance. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You can access it 24 hours a day, and it will help you with your needs. It is at your practice's discretion to allow online appointment scheduling. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. Below you will find answers to commonly asked questions concerning the website. Please do not expect a response on weekends or holidays. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We apologize for the inconvenience."? For current customers with athenaNet issues or who are seeking support. athenahealth reserves the right to make periodic updates and revisions to this Policy. We are not required to agree to your request, and we may say "no" if it would affect your care. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. How do we typically use or share your health information? You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. For your safety and security, your session is about to be logged off due to inactivity. Select your provider and office location. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. . While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We may charge a reasonable, cost-based fee. You agree not to use Patient Portal to post or send or post any illicit or offensive material. . We will not use or share your information other than as described here unless you tell us we can in writing. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Example: We use health information about you to manage your treatment and services. We reserve the right in the future to charge a fee for the use of Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Navigate to the Account screen by clicking Account in the bottom navigation bar. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Click the desired message in your inbox to read the message. You will be notified if your Patient Portal service is discontinued. We have to meet many conditions in the law before we can share your information for these purposes. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Why doesn't anything happen when I click on a medical form? Why can't I delete my sent and archived messages? Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Just find your QuickPay Code on your billing statement and you're ready to go. We are not required to agree to your request, and we may say "no" if it would affect your care. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Select an available appointment from the calendar. Please check periodically for updates. Get answers to patient FAQs and access tools that can help you on your journey. You cannot permanently delete sent or archived messages. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. For urgent matters, call 911. Collect more of what youre owed faster with services that support billing efficiency. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. For your safety and security, your session is about to be logged off due to inactivity. How do I schedule an appointment through athenaPatient? If you need to speak with the office sooner, please call the office directly. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. We will not retaliate against you for filing a complaint. This feedback form is a one-way communication system. Ask us how to do this. Contact your provider's office and request a password reset email. Here you will see an option under Our Resources titled Feedback. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We can use and share your health information to run our practice, improve your care, and contact you when necessary. A link to reset your Patient Portal password has been sent to. Please try again in a few moments.? Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We must follow the duties and privacy practices described in this notice and give you a copy of it. Select an available appointment from the calendar. Only test results which are considered appropriate for release will be accessible through the Patient Portal. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. A link to reset your Patient Portal password has been sent to. Select your provider, office location, and your preferred time of day and days of week. The industrys most adaptable, network-enabled suite of healthcare solutions. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. We have to meet many conditions in the law before we can share your information for these purposes. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We may contact you for fundraising efforts, but you can tell us not to contact you again. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Answers to FAQ about our products and pricing. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". This website and Patient Portal contain links to websites operated by other parties. Select the patient statement you would like to view. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Join us in creating healthier futures for us all. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. These messages may contain information important to your health and medical care. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Accomplish meaningful clinical work on the go from your mobile device. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Contact your provider's office and request a password reset email. This will bring up a list of accounts and settings. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. We will make sure the person has this authority and can act for you before we take any action. Select your provider and office location. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. How do I ask a question about my account balance? You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. We can share health information about you with organ procurement organizations. Navigate to your Patient Portal login page. Your provider's office will make every effort to respond to your messages within a timely manner. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Dial 911 in the case of a medical emergency. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar.